Frequently Asked Questions - Parents

Q: I have a LATE ORDER
A: If you are yet to do so, please input your Photo ID and Password details into and create your account. You can now order any photographs you have a proof card for, at any point. Whilst there is no surcharge on the cost of packs, individual photographs, frames and photo-gifts for placing a late order, unfortunately we will not be able to delivery your order to school. A postage & packaging charge of £4.25 for 'home/alternate address delivery' will therefore be payable.

Q: Can I have my Late order posted to my home address?
A: Yes. All late orders are delivered to home addresses or an alternative selected address.

Q: What payment types do you accept?
A: We accept all the main forms of payment, these include Cash, Cheque, Postal Orders, Visa, Mastercard, Maestro Dom, Solo.

Q: I have received my order and would like to order extra copies of my child's photograph
A: Using your unique photo ID and password you can log into your account to order extra copies, prints or gifts at anytime.

Q: How long will the photographs take to be delivered?
A: Please allow 28 days for delivery. We often ship much faster than this. If you select home delivery orders are often printed and dispatched within 48 hours. All “School Delivery” orders will be dispatched by the end of term, or no later than 14 days after the “return to school” date on your proof card. Which ever is sooner.

Q: I have a problem with my ordered prints, what should I do?
A: Please return your prints, the Proof Card and a covering letter to: PO BOX 5693 CHELMSFORD CM3 8JE. We will reprint them and return your corrected order to you within 14 days. Please ensure you supply us with your address and daytime contact number.

Q: I have lost or require an additional Proof Card
A: Please email your child's Name, School and Class with your daytime contact number and home address to We will need to liaise with the school to obtain permission before the order can be processed. You can also speak to the school who have access to print new proof details.

Q: I am missing part of my order?
A: Please contact the school first. In most cases, the school will still have more photographs to hand out. If you are still missing part of your order, email us with your child's Name, School, Class and which Pack/Size you are missing to

Q: Can I order two different images (proofs) within the same pack?
A: No. All packs are preset on our printers, so the printer automatically prints all the photographs in each pack from the one image. You can however order single prints by using the online ordering system.

Q: I wish to order other sizes than offered on your literature?
A: This is not a problem. We pride ourselves in offering complete flexibility. Please contact us with your requirement and we will provide you with the most cost effective way to order.

Q: Can I order more than one digital image on CD?
A: Yes, of course. Please e-mail after you have completed your order to request them on one disk. The price remains the same for each image, and you will need to quote your Order Number with your E-Mail.