Terms & Conditions

You agree that your use of the Kittle Photographic Ltd website or any part of it is subject to the following terms. You are deemed to have agreed to and accepted the following terms if you continue to browse and use the Kittle Photographic Ltd website or any part of it.

In these terms of use "us" or "we" means Kittle Photographic Limited (registered in England and Wales) whose registered office is, Kittle Photographic Limited, PO Box 5693, Chelmsford, Essex, CM3 8JE, England, and can be contacted by e-mail ([email protected]), telephone (01245 401313) or facsimile (01245 400837).

PAYMENT

All products must be paid in advance. Payments can be made using Visa or Master Card. All prices are stated in Pounds Sterling incl. VAT.

DELIVERY TO HOME ADDRESS

When Kittle Photographic receives an order, we endeavour to despatch your order in 14 working days.

We have to allow up to 14 days before we are able to start tracing lost parcels, unfortunately we cannot do anything for you until this time has expired. Please contact us if you do not receive your item(s) within this period so we can help to retrieve your goods. We apologise for any delay.

MISSING ORDERS

Orders that are not received within the agreed time must be brought to our attention within 28 days of the date of dispatch. Unfortunately,we will not be able to help you after the 28 days have passed.

Please email us on [email protected] or call us on 01245 401313

We apologise for any inconvenience that this causes.

REFUNDS & RETURNS PROCESS

It's not possible to return any kind of images and claim a refund, since all products are individually manufactured products. On all other products, the customer has 14 days with full right to return the goods. Please return the item to the address below via recorded delivery including the invoice and a small note explaining the reason of return. FAULTY GOODS HAVE TO BE RETURNED WITHIN 14 DAYS. As soon as we receive the item and it has been checked, we will either refund your card or send a replacement. We apologise for the inconvenience, if you have any problems, please do not hesitate to contact us.

COMPLAINTS

Complaints must be declared directly to Kittle Photographic within 3 working days after receipt. All complaints should be sent via email to: [email protected]

CREDIT CARD INFORMATION

Kittle Photographic does not hold any information regarding card number, expiry date or card security code.

PERSONAL INFORMATION

Kittle Photographic will not sell, distribute or disclose information about you as an individual or your personal usage of the Site without your consent or unless required to do so by law. The Information we gather may include name, delivery address, email address, telephone number, and any personal preferences.

CONTENT AND USE

1.1 The content of Kittle Photographic’s Website is only for your general information and use only. It is subject to change without notice.

1.2 Neither we nor any such third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on Kittle Photographic’s Website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

1.3 Your use of any information or materials on Kittle Photographic’s Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through Kittle Photographic’s Website meet your specific requirements.

1.4 This Website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. It is protected by intellectual property laws including, but not limited to, copyright.

1.5 All trademarks reproduced in this Website, which are not the property of, or licensed to the Operator, are acknowledged on the Website.

1.6 You may view, and use, download and store the material on Kittle Photographic’s Website for personal use only. Commercial use is not permitted. You may not download for storage material from Kittle Photographic’s website unless specifically directed to do by Kittle Photographic. The re-distribution, re-publication, or otherwise making available of the material on this Website to third parties is prohibited.

1.7 Unauthorised use of this Website may give to a claim for damages and/or be a criminal offence.

LINKING

2.1 You may find that Kittle Photographic’s Website is linked to or from other website(s) through hypertext or any other computer links. We have no control over and shall not be responsible for the content of such linked website(s). These links are provided for your convenience.

2.2 Any purchase of goods and services made through third parties' websites shall be subject to those third parties' terms and conditions.

2.3 You may not create a link to this Website from another website or document without Kittle Photographic’s prior written consent.

INTERACTIVE FACILITIES

3.1 You may find that there are facilities and areas on Kittle Photographic’s Website which allow you and/or third parties to communicate, post, transfer or store information, data and material. We are not responsible for such information, data or material communicated, posted, transferred or stored on Kittle Photographic’s Website. In particular, we do not warrant the quality or accuracy of such information, data or material and are not liable if it contains any Offending Material (defined below). Your use of such information, data and material is solely at your own risk and is subject to all applicable laws, regulations and codes of practice. "Offending Material" means any material, data, images or information which is:

3.1.1 in breach of any law, regulation, code of practice or acceptable use policy; or

3.1.2 false, inaccurate, abusive, indecent, defamatory, obscene or menacing or otherwise offensive; or

3.1.3 in breach of confidence, copyright or other intellectual property rights, privacy or any other right of any third party.

3.2 You agree not to use and not to let any other person use such facilities and areas to communicate, post, transfer or store any Offending Material. It shall be irrelevant whether you are aware of such Offending Material.

PURCHASE OF GOODS OR SERVICES

4.1 You may find that we may advertise or promote goods and services. Your offer to purchase or acquire such goods or services shall be subject to the relevant terms and conditions.

4.2 Any and all descriptions and representations made in relation to third parties' goods and services on Kittle Photographic’s Website have been provided based on information and materials supplied by the respective third parties or on an "as-is" basis. We may have not tested nor used such goods or services and all purchases or dealings carried out with such third parties are at your own risk and we have no responsibility or liability for any loss or damage that you suffer as a consequence thereof.

4.3 Our VAT number is 843737408.

LIABILITY

5.1 We do not guarantee that use of this Website will be compatible with all hardware and software which may be used by visitors to the site.

5.2 Except as set out in clause 5.3, we will be under no liability to you whatsoever whether in contractor, tort (including negligence), breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of or in connection with the use of this Website or the use, accessing, downloading or relying on any information or the materials contained in this Website, including, without limitation, as a result of any computer virus.

5.3 These terms and conditions do not exclude our liability (if any) to you for personal injury or death resulting from our negligence, for fraud or for any matter which it would be illegal for us to exclude or to attempt to exclude our liability.

PRIVACY

6.1 Our privacy policy is viewable via this link. This privacy policy forms part of these terms and conditions.

JURISDICTION AND ACCEPTANCE OF THESE TERMS AND CONDITIONS

7.1 This Website is controlled and operated by us from our offices in England. The formation, existence, construction, performance, validity in all aspects whatsoever of these terms and conditions or of any term of these terms and conditions or any dispute in relation to the materials contained in this Website shall be governed by English law. The English and Welsh courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the Website.

7.2 Your continued use of this Website indicates your acceptance of these terms and conditions.